Steps to follow – 

1.  Raise an exchange request within 2 days of receiving the product through . Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through ocaudesigns@gmail.com. You will receive an approval mail from us within 48 hours if the request is accepted.

2. Mention the order details and the shipping address will be our official address.

3. The Courier will be arranged or the shipping charge will be credited from our side for exchange, which will be notified through email.

4. Please make sure that the original packing is intact when the product is picked up.

5. No return and exchange request would be accepted if the return/exchange request is raised after 2 days of receiving the shipment.

6. Custom made orders and the items bought during sales are non- exchangeable/cancellable/refundable.

 

International Orders :

1.If  you cancel your order before it has been shipped, the entire amount will be refunded.

2.  In case  you want to return the products , the shipping , customs or any other additional charges would have to be borne by the customer. Once we have received the products a quality check would be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us.

3. We do not have an exchange policy for international orders.

Note for Return and Exchange :

* The items should be unused and unwashed for hygiene reasons.

*  Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be exchanged.

* Customised products cannot be returned or exchanged.

* Return/Exchange requests that are not raised within 2/3 days of receiving the product would not be accepted.

* Alterations would be done only once for the blouses or customised orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.

* Products bought during sale are non-refundable.